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COVID-19: Travel & Booking Flexibility

Last updated September 14, 2021.

This handy guide will provide you with the latest information on how coronavirus (COVID-19) quarantine and restrictions are affecting travel plans around the world. Those long dreamt trips are coming closer and closer to reality as the world begins to open, welcoming travellers once again. In the meantime we continue to work hard ensuring flexible booking terms and adjusted payment plans are in place to secure minimal financial exposure. We are as committed as ever to providing you with an unforgettable travel experience by constantly monitoring how travel bans are affecting our hand picked destinations, speaking with our trusted partners and friends around the world and having the most exhaustive financial protection in place for you.

Travel Aware – UK’s Foreign & Commonwealth Office

As a member of the UK Foreign & Commonwealth Office’s Travel Aware we are part of a select number of responsible operating travel businesses who ensure that our clients are directed to up-to-date travel advice on destinations around the globe.

We maintain communications with all our destinations on a regular basis to ensure you have the most accurate information and advice possible. For the latest UK government travel advice please also see the current guidelines from the Foreign & Commonwealth Office. For the latest advice from your country of origin please ensure you check the relevant government advice.

 

Financial Protection & Client Protected Account

Ice Tracks flight-inclusive holidays are financially protected by the Air Travel Operator Licence (ATOL) scheme to all our UK residents. When you firm up your booking and make your payment, Ice Tracks will produce an ATOL Certificate listing all flights, hotels and services financially protected.

Ice Tracks ATOL License number is 10791. For more information, check Pack Peace of Mind and ATOL Certificate

We also Use our Client Protected Account offering extra financial security to pay your voyage in instalments.

Health & Safety

We monitor all of our suppliers Covid-19 protocols to ensure that you will be hosted in a safe environment, without detracting from your dream travel experience.

Travel Insurance

It is a condition of booking that appropriate travel insurance is in place. We are keeping an eye on the marketplace and we are happy to note that several Insurance providers have upped their game to meet the new standards. We will be able to offer suggestions depending on your preferences and needs.

What is currently happening in our favourite destinations?

Please note: We will try to keep this page updated with the latest information on border closures and openings. Nevertheless, please make sure to check your government travel advisory and local news sources for the most updated information.

Argentina

September 24: elimination of quarantine for Argentines, residents and foreigners who come for work and are authorised by the immigration authority.

October 1: authorization of entry of foreigners from neighbouring countries without isolation. Opening of land borders at the request of governors with safe corridors approved by the health authority.

Between October 1 and November 1 increase in the progressive entry quota in all safe corridors, airports, ports and land

November 1: entry of all foreigners is authorised
• The following will be requested to enter the country:
-Complete vaccination schedule, with the last application date at least 14 days prior to arrival in the country.
-Negative PCR test taken the 72 hours prior to shipment, or antigen at the point of entry as defined by the health authority
-PCR test on day 5 to 7 of arrival until defined by the health authority

People who do not present a complete vaccination schedule, including minors, must perform quarantine, antigen test upon admission, and PCR test on day 7.

At the time of reaching 50% of the completely vaccinated population: the antigen test will no longer be performed upon admission (except for those not vaccinated) and PCR on day 5-7 and the quota may be lifted. In this way, the impact of the increase in hospitalisations and deaths is minimised.

Patagonia is also known as ‘the gateway to Antarctica’. Most of Ice Track’s Antarctic expeditions leave from the Southern Argentine port of Ushuaia.

Botswana

Botswana Airports in Gaborone (GBE), Kasane (BBK) and Maun (MUB) reopened. Passengers must have a printed medical certificate with a negative COVID-19 PCR test result issued no more than 72 hours before departure. The certificate must be in English. Passengers are subject to medical screening upon arrival.

Canada

Effective 7 September 2021, fully vaccinated foreign nationals can enter Canada for discretionary travel. The US land border with Canada will remain closed to non-essential travel until at least 21 October 2021. From 7 January 2021 all air passengers traveling to Canada, who are five years or older, will be required to test negative for COVID-19 before boarding a flight to the country. Passengers must present evidence of a negative laboratory test result to their airline prior to boarding a flight to Canada. The test must be performed using a COVID-19 molecular polymerase chain reaction (or PCR) test and must be taken within 72 hours prior to the traveler’s scheduled departure to Canada. As of 5 July 2021, fully vaccinated travelers currently eligible to enter Canada (including Canadian citizens) will not be required to quarantine or complete a day-8 test.

Unvaccinated foreign nationals are banned from entering Canada except for essential reasons. Those who meet the exemptions may still be required to quarantine for up to 14 days. If you’re a foreign national (not a Canadian citizen or a permanent resident of Canada), you won’t be able to enter if you have COVID-19 symptoms.

Chile

Restrictions on all non-resident foreign visitors entering Chile have been extended to 30 June 2021. The only exception is for non-resident foreign nationals with specific permits or visas issued by a Chilean Consulate allowing you to enter during this specific period. All Chilean borders are closed. Plus, from 12 June 2021, quarantine restrictions will be in place in the entire Metropolitan Region including Santiago center and Santiago airport. Find out more at the Chilean Government Paso a Paso website. From 31 March, all travelers (including Chileans, residents and non-resident foreign nationals) must complete a mandatory 10-day quarantine on arrival. There are no exceptions, such as proof of the COVID-19 vaccine. You will not be able to leave quarantine early with a negative PCR. From 22 December, non-resident foreign nationals that have been in the United Kingdom during the last 14 days will not be allowed entry to Chile. From 31 December, all other travelers including Chileans, residents and non-resident foreign nationals have to complete a mandatory 10-day quarantine on arrival in Chile. After seven days of mandatory quarantine, travelers may take a PCR test, remaining in quarantine while awaiting the result. If the result is negative, quarantine may be lifted.

Patagonia is also known as ‘the gateway to Antarctica’. Some of Ice Track’s Antarctic expeditions leave from the Chilean Port of Punta Arenas.

Costa Rica

From 1 August, borders of Costa Rica borders have reopened to allow citizens and residents of some countries. Eligible travelers must fill out an epidemiological form prior to departure, meet visa requirements and purchase a travel insurance policy that covers COVID-19.

Ecuador

Check the requirements for entry. From 1 August 2021 travelers with proof of double vaccination received more than 14 days previously, can enter without mandatory insurance. All others will need to buy insurance with specific cover requirements. All travelers must complete an advance epidemiological information form.

Greenland

Travel to Greenland is open to residents of open countries, classified as yellow on Denmark’s government website. All eligible travelers must fill out a Sumut form and obtain a negative RT/PCR test result from a Scandinavian hospital, and the result must be no older than five days from the day you are tested.

Iceland

All travellers who wish to enter the Nordic Country of Iceland will be asked to provide proof of vaccination which must contain the specific COVID information Iceland requires. From 20 July 2021, travelers who have had a full course of the COVID-19 vaccine, the certificate will only be valid for travel to Iceland on or after the 15th day since your second vaccination (or from the single dose of the Janssen / Johnson and Johnson vaccine). From 26 July you will also need to present a negative PCR or antigen (rapid) test that is no more than 72 hours old before departing to Iceland. From 1 July, 14 days will need to have passed since your second vaccination (or the single dose of the Janssen / Johnson and Johnson vaccine) for the certificate to be valid for travel to Iceland. Fully vaccinated travelers (including those from the US) can enter Iceland without the need to be tested or undergo quarantine. However, travelers from outside the European Economic Area and Switzerland are not allowed if they have not been vaccinated and must pre-register and take two tests after arriving as well as quarantining for five days in between the two tests.

Kenya

From midnight 24 May 2021, all passengers/crew arriving from the UK must have a valid certificate for a negative COVID-19 PCR test taken no more than 96 hours before arrival in Kenya except children below 5 years of age.

Namibia

Until 15 July 2021, there is a nationwide curfew from 9pm to 4am. From 1 September, international travelers are permitted to enter Namibia through Hosea Kutako International airport. All non-Namibian travelers arriving in Namibia are required to present a negative COVID-19 PCR test result from their country of departure which is not older than 7 days. Non-Namibian travelers arriving with a negative result that is older than 7 days will be placed in quarantine and tested for COVID-19 on the same day at their own cost and will only be released if the results of this test return negative.

Norway

Entering the Nordic Country from 5 July, travelers from the UK will be required to quarantine at a suitable location for 10 days; a negative test may allow this period to be shortened. From 29 March, all travelers entering the country for non-essential reasons must complete a self-declaration form prior to arrival and spend the first ten days in Norway in a quarantine hotel. A negative PCR test taken no earlier than seven days after arrival may allow you to shorten your stay in the quarantine hotel. Entry to Norway is restricted. Anyone arriving in Norway from countries where the level of infection is high (marked as “red” on the map here) must self-quarantine for 10 days. If you arrive from a “yellow” area, you are exempt from quarantine.

Panama

Tocumen International Airport of Panama reopened to commercial flights on 12 October. Foreign travelers, residents and Panamanians must obtain a negative PCR COVID-19 test result within 48 hours of boarding their entry flight to Panama. Passengers who do not have a negative test result must undergo a rapid test at their own cost. Arrivals must sign a health declaration form.

Peru

Travelers who travel to Peru and have had two doses of a COVID-19 vaccine no longer need to present evidence of a negative COVID-19 test. The entry of foreign nationals who travel from India, South Africa and/or Brazil or who have stopped over in India, South Africa and/or Brazil in the last 14 calendar days and do not reside in Peru, is banned until 5 September 2021. Peru’s national State of Emergency has been extended until at least 31 August 2021. The country has been divided into a three-tier system of Very High, High and Moderate with different curfews for each. From 5 October, international flights with countries in the region have resumed at a limited capacity. Eligible passengers must submit a negative molecular test result, which has been performed a maximum of 72 hours before departure and sign a Declaration Jurada de Salud that agrees to comply with the mandatory 14-day quarantine and that you are symptom-free of COVID-19. The entry of foreign nationals who travel from Europe and South Africa or who have stopped over in Europe or South Africa in the last 14 calendar days, and do not reside in Peru, is banned.

Tanzania

All passengers arriving in Tanzania must present a negative COVID-19 PCR test certificate taken within 72 hours of arrival. All passengers must complete an online Traveller’s Surveillance Form submitted no more than 24 hours before arrival. All passengers will be subjected to enhanced screening for COVID-19 including a mandatory rapid test. If you test positive for COVID-19 on arrival, you will be required to self-isolate for 14 days.

Russia

The suspension of flights between the UK and Russia is extended until 1 June 2021. Restrictions on some international flights have been lifted, check with your airline for the latest measures in place. A negative COVID-19 test certificate dated less than 72 hours before travel is required. Self-isolation is required if you develop any symptoms of COVID-19. If you test positive for COVID-19, you must continue to self-isolate until you have recovered and produce a negative PCR test result.

 

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GDPR

  • Privacy Policy

Privacy Policy

Ice Tracks Limited is committed to protecting your privacy. This policy sets out how we collect, use and store your personal information. This policy applies to our website and to our processing activities in general.

This policy covers our commitment to comply with the EU General Data Protection Regulation (GDPR) and other relevant data protection legislation. When we refer to “we”, “our” or “us” this means Ice Tracks Ltd.

  • Registered address:
    Valley Farm Studios, Radway, Warwickshire, CV35 0UJ
  • Company Registration Number: 08485753
  • ATOL Number 10791
  • VAT Number GB 160327633

When we refer to ‘personal information’ within this policy we mean ‘personal data’ as defined under the GDPR. (‘Personal data’ means any information which relates to a living individual who can be identified either directly or indirectly such as a name, an email address, or other personal details).

We collect your personal information to ensure we operate effectively and provide you with the best experiences with our products and services. The aim of this policy is to inform you about how we use your personal information and your choices, including how to access and update your personal information.

We may make changes to this policy from time to time by updating this page, so encourage you to refer back to this policy. If we make any significant changes we will endeavour to notify you.

How to contact us

If you have any questions about this policy or wish to exercise any of your privacy rights, please use the following contact information:

  • Write to us: Ice Tracks Expeditions, Valley Farm Studios, Radway, Warwickshire, CV35 0UJ
  • Email us: info@ice-tracks.com
  • Call us: +44 (0) 1926 641938

The personal information we collect

When you express an interest or book a holiday with us you may provide us with personal information relating to yourself or others (travelling with you) this may include:

  • Your contact details i.e. your name, address, email address and phone number
  • Passenger information, passport details and other ID documents
  • Relevant medical data and special dietary requirements
  • Credit/bank account details
  • Travel insurance details
  • Emergency contacts/next of kin.

We collect this information in order to fulfil your request for our products and services or to provide your travel arrangements.

When using our website, we will also collect information about how you use our site.

How we use personal information

We use your personal information for the following purposes;

  • General administration
  • To respond to your enquiries
  • To process your booking and provide you with our travel services
  • We conduct these activities at your request.
  • To send you future marketing communications regarding our products and services.

We will only send you marketing communications where you have actively opted-in to receive them. You can opt-out at any point in the future. We will only send you such messages about our own products and services and will not share your personal information with other organisations for their own marketing purposes.

In order to ensure our marketing communications are relevant to you, we may use details such as your purchasing history, geographical location, gender and age to send messages which we feel will be of specific interest to you.

We use MailChimp as our marketing automation platform. By sharing your email address with us and opting in to receive our Newsletter, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

In order to maximise the performance of our website and to improve individual user experience we collect data on how you use our site.

Your choices regarding your personal information

How to stop direct marketing communications

You can update or stop receiving marketing communications from us at any time in the following ways:

You can click on the unsubscribe link on any of our promotional emails, tell us during a call or by writing to us using our contact details.

How to access your personal information

You have the right to request that we provide you with the personal information we hold for you and what we are using it for. This is known as a ‘Subject Access Request’. Upon receipt of such a request we may ask you to provide proof of your identity. We will respond to your request at least within one calendar month. To exercise this right please contact us.

How to amend or request that your information is erased

Please let us know if the personal information we hold for you is incorrect or needs updating and we will amend our records.

You also have the right to request that we erase your personal information, we will respond to such a request within one calendar month. To exercise either of these rights please contact us.

If you have any questions about how we have handled your personal information or are unhappy in anyway, please contact us.

You also have the right to raise any complaint you may have with a supervisory authority. In the UK this is the Information Commissioner’s Office.

Do we share your personal information?

We will share your personal information with airlines and our suppliers in order for us and them to fulfil your booking requirements.

Additionally where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us for example medical or dietary information. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons).

How we keep personal information secure

We are committed to protecting the security of your personal information. The personal information we collect is held on our UK servers and we have measures in place to prevent any unauthorised access. We limit access to personal data, especially where this may be sensitive information. We use secure methods to ensure personal information is protected when we transmit it to other organisations, for the purposes of fulfilling a request and or a holiday booking.

How long we keep personal information

We only keep your personal data for as long as necessary to fulfil the requests and booking you have made with us. Many of our customers return to book future holidays, we do therefore store a minimal amount of information for longer, so we can provide a good customer service for you. We may also keep personal information for essential purposes such as complying with our legal obligations or resolving disputes. As our requirements can vary, our retention periods reflect this.

Using external links

Our website may contain links to other websites. Please remember that when you use a link to go from our website to another website our Privacy Policy no longer applies. If you follow links to other sites from our website your data will be subject to the privacy policies of those sites. You should refer to these policies before providing your personal information.

Lawful basis for data processing

We rely on the following lawful bases to collect and process personal data:

  • Article 6.1(a) – Consent
    For all our marketing communications, including information on our products and services, news, offers and special events.
    Where you supply us with special category data, such as medical conditions, for the purpose of arranging your holiday.
  • Article 6.1(b) – Performance of Contract
    To fulfil enquiries and provide holiday arrangements to our customers.
    To respond to customer requests for specific information or action – for example, a brochure request, competition entry or holiday enquiry.
  • Article 6.1(f) – Legitimate Interest
    To use information you have provided to us to ensure we send you marketing communications that are more likely to be relevant and of interest to you.
    To gather information about how our website is used to enhance the user experience and to improve performance.

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